Frequently Asked Questions
How can I be sure that your products are vegan?
Don’t worry. You can rest assure that our products are 100% vegan.
Most of our products are certified by major boards, such as The Vegan Society, The European Vegetarian Union (see other certification logos in the products’ pages).
We are able to give you further reassurance by carefully selecting products that do not contain any ingredients nor traces of animal products.
This is because:
- We DO NOT distribute any products that may contain traces of dairy, eggs, fish, molluscs, crustaceans
- We analyse all the spec sheets for each product, and, when in doubt, we contact manufacturers
- We pay special attention to non-vegan ingredients that are not easy to spot, ie. colouring, preservatives, emulsifiers, etc.
- We prioritise 100% vegan brands run by vegan people, as there is no risk of animal products being used in the production lines.
Please see our Allergen Policy for further details.
I can't see the prices. Why is that?
In order to view prices, you need to
log in to your account. To open an account, just fill in the form
With this account you'll be able to browse our range of products and place orders 24/7.
Please note that, if you don't make any purchases, your account will be automatically closed after 30 days.
What's the best way to contact you?
The best way to contact us is always via email. We check it regularly throughout the day.
If you haven’t heard from us within 1 working day, please send it again because probably we haven’t received it.
You can use the contact form on our website.
Is there a minimum order?
Yes, there is a minimum order.
To guarantee the lowest prices AND free delivery, minimum order is £150.
For orders below £150, prices will not be discounted. You can choose between these 2 options:
- Minimum order: £50 + delivery charge (£12.50 + VAT)
- Minimum order: £99, with free delivery included.
Please, read below for information about delivery.
When can I order?
You can order at any time on our website: 24/7.
Just make sure you meet the deadline for next day delivery, if you need it.
Read question below: 'What's the deadline to get next day delivery?'
Can I order over the phone?
No, sorry. We only take orders via our website, which is available 24/7.
We chose this system for these reasons:
- to keep accuracy in the ordering process
- to give more control to you over your order.
You have access to all the information related to the products (including full list of ingredients, allergens, nutritional information, BBE dates, certifications etc.), so you can make informed decisions on what you're purchasing.
If you need assistance to make your first order, we'll be happy to walk you through. Just let us know.
Can I change my order?
Unfortunately, we are unable to make any changes to orders placed.
We strongly recommend that you double check your order, before submitting it.
We use multiple systems, which are automatically triggered as soon as an order has been placed.
This allows us to speed up the process and make our service more efficient.
I'm an individual, can I buy from you?
Unfortunately, at the moment, we serve businesses only.
I'm looking for something that is not in stock at the moment, can I pre-order it?
We will advise you on product availability and time scales.
Do you split cases?
Unfortunately, we do not split cases, at the moment.
However, some products are sold by the unit rather than by the case.
Can I get samples?
If you’re keen on trying some of our products before introducing them to your menu/shop, please
let us know.
We will do our best to help you do so, by supplying samples, if available.
Please note that delivery costs are covered by the customer.
If samples of a specific product are unavailable, we can help by offering you a discount either on the products or delivery costs, which will depend on the quantities required and the type of product(s) you wish to try.
Do you deliver outside London?
Absolutely, we cover the mainland UK with our next day delivery service.
We use DHL/UK Mail as our delivery partner, and can guarantee next working day delivery if your area is covered by this service.
What's the deadline to get next day delivery?
In order to get next working day delivery, please ensure to submit your order within the following time-frames:
- London area (within the M25): Monday to Friday (excluding Bank Holidays), by 4pm.
- Mainland UK (outside M25): Monday to Thursday (excluding Bank Holidays), by 11am.
Do you deliver on Saturdays?
We can arrange for Saturday delivery, but this is subject to availability.
In order to do that, we will need to get your order submitted by Friday 11am with a note below the delivery address requesting this service.
Please note that a surcharge applies for Saturday deliveries.
Do you charge for delivery?
Only if you order less than £99, delivery cost is £12.50 + VAT.
If you order £99 or more, delivery is always free.
Which payment methods do you accept?
We accept the following payment methods:
- Direct Debit
This is our most popular option and has proven to help businesses with cash flow. Therefore, we recommend it.
By signing up to direct debit, you will benefit from short term credit, typically 3-5 working days.
- Bank Transfer
If you choose this, please note that we will process orders as soon as we receive payments.
How do I sign up for Direct Debit?
At checkout stage. Simply select ‘direct debit’ as payment method.
Fill in the form... and it’s done!
Can I save my details for the Direct Debit, so I don’t have to write them every time?
Just make sure to tick the box ‘save to account’, if you wish to save your details and save time in your following orders.
IMPORTANT: From your second order, select the bullet with your account details in the Direct Debit section if it's not selected by default. You may need to pay attention to this because the system may tick ‘use new payment method’, by default.
Can I pay via Bank Transfer?
Yes, you can.
Please note that we will be processing your order once your payment has cleared into our account. Usually, this happens instantly.
If you are planning to order regularly, it is better for you to consider the direct debit option. This way, you won’t forget payments, won’t miss your order and you will also get short term credit, usually 3-5 working days.
Can I pay by Card?
Sorry, we don't take card payments.
When will you send me the invoice?
Invoices are generated automatically after we have dispatched your order.
Your invoice is usually attached in the confirmation email 'Order Completed'.
You may also view and download all your invoices from your dashboard, section 'Orders/Invoices'.
Do you post printed invoices?
No, sorry. We only send invoices in PDF format.
It’s easier, faster and eco-friendly.