Frequently Asked Questions

 How can I be sure that your products are vegan?

How can I open an account?

What's the best way to contact you?

ORDERING



 Is there a minimum order?

 When can I order?

 Can I order over the phone?

Can I change my order?

I'm an individual, can I buy from you?

I'm looking for something that is not in stock at the moment, can I pre-order it?

Do you split cases?

Can I get samples?

DELIVERY



Do you deliver outside London?

What's the deadline to get next day delivery?

Do you deliver on Saturdays?

Do you charge for delivery?

​PAYMENT



Which payment methods do you accept?

How do I sign up for Direct Debit?

Can I save my details for the Direct Debit, so I don’t have to write them every time?

Can I pay by Card?

Can I pay via Bank Transfer?

When do you send me the invoice?

Do you post printed invoices?

Where can I find my past invoices?